Terms of Service - Help Clinic

This is an unofficial translation. The Polish version is legally binding.

Last updated: 30 March 2026.

Terms of service for the provision of services through the website www.helpclinic.com.pl.

I. Definitions

Service — the website www.helpclinic.com.pl made available by the Provider to Users.
Application — the web application named "HelpClinic", made available by the Provider via a mobile app, available free of charge in app stores.
Provider — "HelpClinic" sp. z o.o., registered office in Łódź, ul. Ogrodowa 8, 91-062 Łódź, Poland, entered in the Register of Entrepreneurs of the National Court Register under no. 0001205338, REGON: 54324420400000, NIP: 7252361439, share capital PLN 250,000.
User — a natural person at least 18 years old with full legal capacity, using the Service.
Electronic service — a service provided electronically by the Provider within the Service, in particular: making available content or interactive features on personal development, well-being, quality of life, mental fitness and psychological support; the contact form for Users who are Consumers; the contact form for psychologists / psychotherapists (Specialists); the Newsletter.
Materials — informational and educational materials and interactive features available in the Service, including articles and tests.
Consumer — a natural person with full legal capacity entering into a legal transaction with a business not directly related to their economic or professional activity.
Specialist — a psychologist / psychotherapist interested in cooperating with the Provider, including the Application.
Consumer Rights Act — the Polish Act of 30 May 2014 on Consumer Rights.
Digital content — data produced and supplied in digital form; the Newsletter is digital content, and certain Materials may be too.
Digital service — a service allowing the User to create, process, store or access data in digital form and to interact in other ways using such data; certain Materials (e.g. interactive features) may be a digital service.
Privacy Policy — the Privacy Policy and Cookie Policy available in the Service.
Terms — this document.

II. Preliminary provisions

These Terms set out the rules for using the Electronic services made available in the Service by the Provider.

You can contact the Provider via:

email at: hello@helpclinic.pl;
post to: HelpClinic sp. z o.o., ul. Ogrodowa 8, 91-062 Łódź, Poland.

The Provider will contact the User by email, SMS or phone (to the contact details provided) and via the contact form in the Service.

The Provider makes these Terms available free of charge in the Service before concluding the agreement, in a way that allows them to be downloaded, reproduced, saved and printed. Services are provided in the territory of the Republic of Poland, taking into account the cross-border nature of the Internet. The Service's services are provided in Polish or English.

III. Rules for providing services electronically

These Terms constitute terms of service within the meaning of Art. 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.

Using the Electronic services in the Service is free of charge and does not involve creating a User account.
The User is prohibited from supplying any unlawful content. Prohibited content will be promptly removed and the User informed, with reasons.
The User must use the Service in accordance with applicable law, these Terms and the principles of social coexistence, and only within the scope of permitted use.

The minimum technical requirements are: a computer or mobile device (smartphone, tablet) with a current operating system and web browser, Internet access, and access to email. The connection uses the SSL protocol. The User bears the cost of data transmission under their operator agreement, and is solely responsible for failures resulting from not meeting these requirements (e.g. outdated systems or browsers).

Information on the processing of Users' personal data is in the Privacy Policy available in the Service.

Concluding and terminating agreements for Electronic services

The agreement to make Materials available is concluded when they are made available in the Service, for an indefinite period; it ends when the User stops using the feature, at any time.
The agreement to handle the contact form (for Consumers or Specialists) is concluded when the enquiry is sent and lasts for the duration of handling that enquiry.
The "Newsletter" agreement is concluded when the subscription is activated, for an indefinite period. You can unsubscribe via the "Unsubscribe" function in each Newsletter message, at any time and without giving a reason.

The Provider may terminate an indefinite-term agreement with immediate effect or temporarily block access where the User grossly or persistently breaches these Terms and — despite a request to stop within at least 3 days — fails to comply. The parties may also terminate by mutual agreement at any time.

Withdrawal from a distance contract

Under Art. 27 of the Consumer Rights Act, a consumer who has concluded an agreement for an electronic service may withdraw from it without giving a reason and without incurring costs, by submitting a statement within 14 days of its conclusion. Sending the statement (by post or email) before the deadline is sufficient. On withdrawal, the agreement is deemed not concluded. The right of withdrawal does not apply to the agreements listed in Art. 38 of the Consumer Rights Act. Information on withdrawal and a model withdrawal form are set out in Annex 1 to these Terms.

IV. Content in the Service. Informational nature of content

Articles and other psychological or health-related content published in the Service do not constitute binding individual psychological / medical advice. This content is purely informational and must not be treated as specialist advice, a form of diagnosis, or a recommendation regarding therapy / treatment; it cannot replace specialist psychological diagnosis or professional health care. If you wish to obtain a professional diagnosis, therapy or treatment, always consult a psychologist, psychotherapist or doctor.

If you are in crisis or having thoughts of suicide or self-harm, seek immediate help:

European emergency number: 112
In Poland — adult crisis line: 116 123 (free, 24/7)
In Poland — child & youth crisis line: 116 111 (free, 24/7)
In Poland — Mental Health Crisis Support Centre: 800 70 2222 (free, 24/7)
Outside Poland, please consult your local emergency or crisis-line directory.

Contact form feature

The contact form is a service provided via a dedicated interactive feature in the Service. Through it, a Consumer or Specialist can request contact regarding the matter described. The feature is available 24/7.

The "Newsletter" service involves free, periodic emails sent to the User after they have consented. The Newsletter contains informational, promotional or marketing content about the Provider, its activities or the Application. To activate it, the User needs an active email address and must place an order by ticking the relevant checkbox and providing their email in the form available in the Service.

V. Complaints procedure

The Provider is liable for the lack of conformity of an Electronic service with the agreement. Complaints about an Electronic service or the operation of the Service can be submitted in writing to the Provider's registered office: ul. Ogrodowa 8, 91-062 Łódź, or by email to: hello@helpclinic.pl. Please include detailed information about the subject of the complaint, the nature and date of the issue, and your contact details. The Provider will respond promptly, no later than 14 days from receipt, to the postal or email address provided.

For complaints concerning non-conformity of an Electronic service comprising Digital content or a Digital service, the provisions of the Consumer Rights Act apply, including chapter 5b of that Act.

VI. Out-of-court dispute resolution

Any disputes will be resolved amicably; failing agreement, by the court with local jurisdiction. The provisions below are informational and do not oblige the Provider to use out-of-court methods.

A consumer may, among other things: apply to the permanent consumer arbitration court (Art. 37 of the Act of 15 December 2000 on Trade Inspection); obtain free assistance from a district (municipal) consumer ombudsman or a consumer-protection organisation (e.g. the Consumer Federation, the Association of Polish Consumers). Details are available at uokik.gov.pl.

VII. Personal data

Information on the processing of Users' personal data is in the Privacy Policy available in the Service.

VIII. Other provisions

The Provider may temporarily suspend the Service for technical, maintenance or modification work, only for the time necessary. The Provider is liable for providing the Service's services in accordance with the agreement and the law, but is not liable for incomplete, untrue or incorrect information provided by the User, nor for unavailability due to force majeure or other events for which it is not responsible. Interruptions due to necessary repair, maintenance or modernisation work do not constitute improper performance.

All content, graphics and marks published in the Service are protected by copyright or industrial property rights belonging to the Provider, its licensors or contractors. Copying, modifying or using them for further distribution is prohibited. This applies in particular to the name and logo of the Service and the Application, graphic elements, software and the user-interface concept.

These Terms are governed by Polish law. Matters not regulated are governed by the Civil Code, the GDPR or other applicable Polish law. EU consumers may also use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

The Provider may amend these Terms due to: changes in law affecting the Terms; obligations imposed by state authorities; the need to improve services or user support (without increasing users' obligations); preventing abuse; security reasons; improving service conditions or adding new features; or technological changes. The User will be notified of changes at least 30 days before they take effect, unless this is impossible due to a legal obligation imposed on the Provider.

Annex 1 — Information on withdrawal from an Electronic service agreement

Right of withdrawal. You have the right to withdraw from an Electronic service agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the agreement is concluded.

To exercise it, inform the Provider — HelpClinic Sp. z o.o., ul. Ogrodowa 8, 91-062 Łódź, email: hello@helpclinic.pl — of your decision by an unequivocal statement sent by post or email. You may use the model form below, though it is not mandatory. To meet the deadline, it is enough to send your notice before the period expires.

Effects of withdrawal. On withdrawal, the agreement is deemed not concluded.

Model withdrawal form: "I hereby give notice of my withdrawal from the agreement for the following Electronic service: [service name]. Date of conclusion: […]. User's name: […]. User's postal/email address: […]. Date: […]. Signature (only if sent on paper)."

This is an unofficial translation. The Polish version is legally binding.

Last updated: 30 March 2026.

Terms of service for the "HelpClinic" application.

Definitions

Application — the web application named "HelpClinic", made available by the Provider to Participants via a mobile app, available free of charge in app stores.
Provider — "HelpClinic" sp. z o.o., registered office in Łódź, ul. Ogrodowa 8, 91-062 Łódź, Poland, KRS no. 0001205338, REGON: 54324420400000, NIP: 7252361439, share capital PLN 250,000.
Participant — a natural person at least 18 years old with full legal capacity, using services provided through the Application.
Account — the Participant's personal panel available after registration, enabling use of all Application services and storage of certain personal data.
Specialist — a qualified psychologist or psychotherapist employed by the Provider, providing remote psychological / psychotherapeutic support during Consultations.
Consultation — a psychological / psychotherapeutic consultation conducted remotely by a Specialist (video consultation), as an Individual or Group Consultation.
Support tools — features or interactive applications for the Participant's independent use (e.g. journals, tutorials, audio files, meditation tools and the AI Chat).
AI Chat — a feature within Support tools that uses an artificial-intelligence model.
Materials — informational and educational materials available in the Application in text or video form.
Package — a set of services, tools and features acquired by the Participant under a Subscription agreement, presented in the Package Specification.
Subscription agreement — an agreement concluded through the Application based on an Order, entitling the Participant to use the services within a given Package during the Subscription period.
Terms — this document.

I. General information about the Application, the Provider and the Terms

The "HelpClinic" Application is made available by the Provider. Through it, Participants can use psychological services provided by Specialists during Individual and Group Consultations, as well as services focused on development, well-being, quality of life and support in situations of stress or crisis.

The services available through the Application are provided by the Provider, which is responsible for their proper performance and for handling complaints. Specialists are employed by the Provider and act on its behalf and for its account.

Articles and other psychological or health-related content published in the Application are informational and educational only; they are not binding individual psychological / medical advice or a diagnosis and do not replace professional health services. For a binding diagnosis or therapy, the Participant should consult a Specialist or another psychologist / psychotherapist or physician.

The Provider makes these Terms available free of charge through the Application before the agreement is concluded, in a way that allows them to be downloaded, reproduced, stored and printed. Application services are provided in the territory of the Republic of Poland (taking into account the cross-border nature of the Internet), in Polish or English.

Application development project. The Provider continuously develops the Application's features and services, including by using an artificial-intelligence model (AI Model). Participation in the development project is entirely voluntary; detailed conditions are set out in the Terms of participation, and data-processing rules in the Privacy Policy.

II. Provision of services. Account registration

Use of the Application's electronic services may be paid or free of charge: use within a Package is paid, except for the FREEMIUM Package (free); Individual Consultations are paid; Group Consultations are paid or free (within the FREEMIUM Package); other services are free. Providing unlawful content is prohibited. The Participant must use the Application in accordance with the law, these Terms and principles of social coexistence.

Minimum technical requirements: a computer or mobile device with a current operating system and web browser, Internet access and email access. Some services (in particular Consultations) require a microphone and camera. The connection uses the SSL protocol; data-transmission costs are borne by the Participant.

Most services require an Account; the Questionnaire can be used without registration. To create an Account, the Participant provides an email address and a Password and activates the Account via an activation link valid for 72 hours; an Account may also be created using Google or Facebook authentication. During registration the Participant confirms having read these Terms and the Privacy Policy and grants the necessary consents. The Participant must not disclose Account access data and must promptly notify the Provider of any security breach.

Conclusion and termination of agreements

The Account agreement is concluded for an indefinite period and may be terminated at any time by requesting Account deletion (confirmed via an email link valid for 5 days); the Account is deleted within 24 hours of confirmation. Account deletion terminates the agreements for services available after registration. A Consultation agreement is concluded for the duration of that Consultation. A Subscription agreement is concluded for the Subscription period indicated in the Package Specification (e.g. monthly, yearly), with an optional automatic renewal that the Participant may cancel in the Account. The Newsletter agreement may be terminated via the "Unsubscribe" function.

Withdrawal from a distance agreement

Under Art. 27 of the Consumer Rights Act, a consumer may withdraw from an agreement for an electronic service without giving a reason and without incurring costs within 14 days of its conclusion, by a written or electronic statement. The agreement is then deemed not concluded and payments are refunded within 14 days. The right of withdrawal does not apply to the agreements listed in Art. 38 of the Consumer Rights Act, in particular where the service has been fully performed with the consumer's express prior consent and after being informed of the loss of the right of withdrawal. Where withdrawal occurs after performance has begun at the consumer's request, the consumer must pay an amount proportional to the services provided.

Risks related to electronic services

Using the Internet may involve risks such as malware, spyware, spam, phishing and hacking. To stay protected, the Participant should use up-to-date antivirus software, an enabled firewall, keep software updated and not open attachments of unknown origin.

III. Application services

Questionnaire

The Questionnaire helps identify the Participant's needs and interests and tailor the Application's services accordingly. It may be completed anonymously before registration; after registration the results are saved in the Account. Completing it is voluntary and may be repeated any number of times.

Individual and Group Consultations

Consultations are provided remotely as video consultations through the Application, which ensures a secure video connection, confidentiality and compliance with data-protection standards. Consultations are paid (the price depends on the type and is shown in the Consultation Specification), unless covered by a Package; Consultations under the FREEMIUM Package are free.

To use a Consultation, the Participant selects its option, a Specialist and an available time, then pays via the payment Operator. The agreement is concluded upon email confirmation. The Application suggests a Specialist based on the Questionnaire, but the final choice always belongs to the Participant, who has access to the full offer of all Specialists. An Individual Consultation lasts 60 minutes each time.

The Provider may cancel a booked Consultation for extraordinary reasons on the Specialist's side; the Participant will be notified and the price refunded within 7 days. Specialists hold the required qualifications (verified by the Provider), charge no fees to Participants and provide services in line with current psychological knowledge, with due diligence and respect for the Participant's privacy and dignity. The Participant must provide truthful, complete information, ensure suitable conditions for the conversation and, in Group Consultations, keep information about other Participants confidential. The Provider notes that the remote form may limit the assessment of the Participant's emotional states and that a Specialist may recommend an in-person visit where appropriate. A Participant's failure to attend a booked Consultation is not a cancellation or withdrawal.

Package services, Materials, Support tools

Services within a Package are detailed in the Package Specification and may vary. Materials (text or video) cover personal development, well-being, quality of life and mental fitness, and may be used in the Application or saved to the Participant's device. Support tools (interactive apps, journals, tutorials, audio/video, meditation tools, the AI Chat) are for independent use and have a supporting role only — they are not equivalent to and do not replace therapy provided by a Specialist. In critical situations, severe crisis, trauma or poor health, the Participant should urgently contact a Specialist, another psychologist / psychotherapist or physician, or call the emergency number 112.

AI Chat

The AI Chat is a Support tool provided as a text chat using an artificial-intelligence model. Its responses are generated automatically, not by a human, and — given the nature of AI — may be inaccurate, inadequate or out of date; they are not binding and should be verified before any decision is made. The AI Chat is not intended for diagnosis or therapy and does not replace professional consultation. It is monitored by qualified Provider staff and available 24/7.

Gamification, opinions, Newsletter

Gamification lets the Participant engage in activities that increase motivation and track progress. The opinion feature lets Participants rate Consultations; opinions are available only to the Provider, serve internal quality assessment and are not published. The Newsletter is a free, periodic email service provided after consent, containing information, promotional or marketing content about the Provider and the Application.

IV. Orders and Subscription agreement

Package services are presented in the Package Specification; this information (including the Package price) constitutes an invitation to conclude an agreement (Art. 71 of the Civil Code). Package prices are gross prices in Polish zloty and binding at the time of Order. An Order is placed by clicking "ORDER AND PAY", which entails an obligation to pay; payment is made cashless via the payment Operator. The Participant receives an email confirmation, and the Subscription agreement is concluded upon confirmation that the Order has been accepted. The Participant may withdraw within 14 days under the general rules.

V. Complaints

The Provider is liable for the conformity of the electronic service with the agreement. Complaints may be submitted in writing to the Provider's registered office (ul. Ogrodowa 8, 91-062 Łódź) or by email: kontakt@helpclinic.pl. The Provider will respond promptly, no later than within 14 days of receipt.

VI. Amicable dispute resolution

Disputes will be resolved amicably and, failing agreement, by the locally competent court. Consumers may use out-of-court complaint and redress methods, including a permanent consumer arbitration court or free assistance from a district (municipal) consumer ombudsman. Details: uokik.gov.pl.

VII. Personal data

Information on the processing of Participants' personal data is set out in the Privacy Policy available in the Application.

VIII. Other provisions

The Provider may temporarily suspend the Application for technical, maintenance or modernisation work, only for the time necessary. The Provider is not liable for incomplete or untrue information provided by the Participant, nor for unavailability caused by force majeure or other events for which it is not responsible. All content, graphics and marks published in the Application are protected by copyright or industrial-property rights; copying, modifying and redistributing them is prohibited.

These Terms are governed by Polish law. Matters not regulated here are governed by the Civil Code, the GDPR, the rules governing the psychologist / psychotherapist profession, or other applicable Polish law. The Provider may amend the Terms for important reasons; the Participant will be notified by email at least 30 days before the change takes effect, unless an immediate change is required by a legal obligation.