Erase my data
Delete the website entries linked to your email address that this form covers. App-account data is outside its scope.
How to delete your HelpClinic account
You can request deletion of your HelpClinic account and its associated data at any time. Below we explain exactly how to do it, and which data we delete versus which we are legally required to keep for a defined period.
In the app (fastest)
Open the HelpClinic app → Settings → Profile → “Delete account”. Follow the prompts and confirm. Your account is deactivated immediately and data deletion starts automatically.
Via the web (no app needed)
For questions or requests about deleting your app account, email gdpr@helpclinic.com. The form below only erases the website data described on this page; it does not delete your app account or submit an app-account deletion request.
What we delete
When you delete your account we run an anonymisation cascade: we permanently detach your identity from your data — removing your name, email, phone number and other direct identifiers — and your content (mood diary, notes, messages, avatar, voice notes) is deleted or anonymised.
What we keep, and for how long (legal obligation)
Some data we must retain for legally required periods, in a form detached from your identity:
- Invoices and payment transactions — 5 years (Accounting Act).
- Therapy session notes — up to 7 years (Patient Rights Act).
- Audit and security logs — 5 years.
- Consent records (GDPR) — kept as proof of consent.
After the retention period, data subject to legal obligations is anonymised or deleted. Details in our Privacy Policy.
Deletion request form
This form deletes matching contact messages, waiting-list entries, partner and therapist applications, and event leads from active website storage. Screening results matching that email are deleted only if this browser session identifies you as their owner; other results require identity verification by the privacy team or deletion by the owner from the result page. Immediate deletion through this form does not cover app-account data, support tickets, backups, or delivered email copies.