How can we help?

You create an account in the HelpClinic app with your email address and a password. Signing up is free and needs no payment card. If you cannot log in, use the password recovery option on the sign-in screen; the link goes to the email you registered with (check your spam folder too). If that does not help, write to us using the form above and pick the topic "Creating an account or logging in".

The subscription renews automatically at the end of each billing period. You can cancel at any time — you keep access until the end of the period you already paid for, and we do not charge again. If you subscribed through the App Store, cancel it in your Apple ID settings (Settings → your name → Subscriptions); if you subscribed through Google Play, cancel it in Google Play → Payments and subscriptions. Purchases made directly on our site are cancelled in your account settings in the app. Cancelling a subscription does not delete your account — that is a separate step, described below.

Start with three things: update the app to the latest version, restart your device, and check your internet connection. That resolves most reports. If the problem persists, write to us using the form above and pick the topic "Technical problem". Include your device model, OS version and app version, and describe exactly what happens and when — a screenshot helps a lot.

You reach your therapist inside the app: pick a specialist, book a slot, and message them in the conversation attached to your work together. Our support team cannot see those conversations and does not pass messages on to therapists — that space is yours. If you need to cancel or move a session, do it in the app within the notice period stated in the terms. If you cannot reach your specialist, or you are not sure how to choose your first one, write to us and pick the topic "Contacting a therapist" — we will help with the practical side.